PlotBox FAQs

As well as providing instant access to your data and records from anywhere at any time, going cloud-based is much faster to deploy; with minimal start-up costs, predictable operating expenses and cost savings over time. You’ll also benefit from shorter implementation times and continuous updates as they become live.

No problem! No matter how messy you may think your data is, whether it’s old, paper-based, or if it is stored in a number of different places, we can work with it.

PlotBox uses cloud storage which means that your data will be backed up and stored in a remote location and on a number of different machines, so if one goes down we will have a backup on another. We currently use Microsoft Azure server to store data, you can find out more about the security measures they implement here – https://azure.microsoft.com/en-gb/support/trust-center/security/

In a word, yes. We use Microsoft Azure - trusted by more than 95% of Fortune 500 as their cloud security provider.  vantage of the most global regions of any public cloud. you can find out more about the security measures they implement here – https://azure.microsoft.com/en-gb/support/trust-center/security/

PlotBox uses cloud storage which means that your data will be backed up and stored in a remote location and on a number of different machines, to protect against data loss or corruption - if one goes down we will have a backup on another. 

In addition, record scans and images are stored on durable and highly available storage with a minimum of three copies.

The amount of training we provide will depend on individual needs and will be fully agreed on before the project commences. Our range of services, includes:

• A comprehensive step by step user manual as well as a help center full of helpful guides, FAQs, and a forum where our customers can have discussions. This help center can be freely accessed by all PlotBox customers.
• Remote support using advanced screen sharing software that will allow us to show you PlotBox and then watch you as you use it; and point out any tips that may help.
• On-site training with a PlotBox Expert if you feel you will need more one-on-one detailed training.

We have a public facing genealogy website called discovereverafter.com that allows the public to search your records. We can provide you with a link to put on our site that when clicked will automatically ask the user to search for records specifically in your facility.

Learn more about Everafter here.

We can load your paper map into our system instead of a drone or google map and then use it to assign graves to points on the map. You can also scan and upload your paper maps into our easy to use document management module, allowing you to pop them up on the screen at any time, zoom in and pan around the image, and even link the image to a grave.

Yes we can do this without any issues and transfer over when needed.

Some of our customers have previously got in contact with community and scout groups to help with the mapping and data entry alternatively we can carry out this data entry for you at an extra cost.

The PlotBox Funeral Director Portal provides 24/7 online access to request booking slots from your cemetery and crematory calendars, which will then appear on a dashboard for your staff to view and approve.

You can learn more about it here. 

Your data will always belong to you. As your software provider, we've entered into an agreement with NCC Group, which means that we've placed our source code and associated materials, in one of NCC Group’s secure vaults. We will provide any updates as and when changes are made to our software. 

This means that NCC Group will have a current working version of the software at all times. In the unlikely event that we are no longer able to meet the contractual obligations to you, NCC Group will release the code to you under the pre-agreed terms.