Planning an event calendar for your cemetery? We look at some dates that can provide a little inspiration.
5 Reasons to Embrace Mobile Software Solutions For Your Cemetery
| Read time: 4 mins
In 2009 Apple coined the phrase, “There’s an app for that”’, and in doing so, not only launched a thousand memes, but introduced a phrase into the lexicon that has come to express how applications and mobile devices continue to transform our relationship with technology.
Fast-forward a decade or so, and the ubiquity of smartphones and tablets reflects how integral they’ve become to our lives - in terms of how we communicate, and how we interact with the world around us.
And so too, they’ve become essential tools for many organizations - the accessibility, mobility and connectivity they provide facilitating new ways of working that help to streamline processes, improve communication, and increase efficiencies that together help save time and money.
And for many deathcare providers, they’re helping to revolutionize how they manage their operations and serve their families.
With that in mind, we look at 5 practical benefits of using PlotBox’s cemetery management software in conjunction with mobile devices:
#1 Risk Assessments
Whether it’s cracked paths, overhanging limbs, unstable memorials or unsafe headstones - cemeteries pose a certain level of risk to both staff and members of the public.
Good practice in risk assessment processes is essential in remaining compliant, keeping visitors safe and reducing the risk of lawsuit, so it’s therefore important that your team has the tools they need to carry them out effectively and in a timely way.
Locating, identifying and recording potential hazards means going mobile and navigating your space - something which may be more of a challenge for grounds crews if using paper maps and pen and paper. Providing the ability to accurately pinpoint locations on digital maps and record important information when onsite, means less back and forth to the office, less time and greater accuracy.
Risk Assessments can be carried out via the PlotBox ipad app using a tablet device. Plots can be searched and viewed on digital maps, then all of the relevant information recorded ‘in the moment’, from memorial type, to condition, results, and any actions that need to be taken. Photographs can even be taken and attached directly to the record.
Together, this can help to create a complete picture of your risk assessments, keeping you on track and providing and ensuring you know what needs to be carried out and when.
#2 Customer Service
Whether during a special event, or as an everyday occurrence, it's important for cemeteries to have everything they need to help create a positive experience for families and visitors.
Helping them to locate the resting places of loved ones - especially in larger cemeteries - isn’t always easy without instant access to accurate mapping information.
Oftentimes, that requires teams out on cemetery grounds having to jot down information, then going back and forth phone to the office to look through records, or similarly, calling it in and having someone within the office do the same thing. All of which takes time for staff and a somewhat disjointed experience for the visitor.
Using the PlotBox ipad app, staff can quickly search deceased records within the cemetery and view where they’re buried on a digital map. This allows them to easily direct families to the grave location, and even print a map out for them if required.
With access to that information, your team will also be able to see what plots are available close by, should the family wish to have a conversation about their own future planning needs - all in the moment, all from a tablet device.
Think of your next event - now think of staff placed around your cemetery grounds with tablets, quickly and efficiently dealing with queries and potentially maximizing opportunities for you.
#3 Sales Processes
It’s important that your team has everything they need to remove any barriers to making the sale.
That means having instant access to all of the information they need - and just as importantly - all of the information families need to make a decision and sign on the dotted line.
Paired with your cemetery management software, a tablet can provide your team with the mobility to make sales from anywhere - whether that’s in the home or from the comfort of the office.
Access to real time inventory lets them search plots and view exactly what they have to sell and where. Seeing burial plot locations, with a heat map providing visibility of status information means less time verifying space, and no confusion over what’s available.
Importantly - with PlotBox, because data is updated in real time, there’s also less risk of double-selling or mis-selling plots - less risk and complete confidence for both you and the family.
As an aid to selling, digital maps also allow your team to show families exactly where plots are and what surrounds them, without having to refer to paper maps or without having to come onsite - helping them to make a decision then and there.
Bringing contracts to completion isn’t always straightforward, with lots of back and forth and reams of paperwork slowing the process, or even bringing it to a halt. With PlotBox, you can generate a contract straight from a tablet, process payments and even add electronic signatures.
Going mobile means no limitations on selling remotely.
#4 Funeral Director Portal
We know that challenging circumstances for families do not keep regular hours.
In order to make the process as seamless as possible, it's important for clear and timely communication between deathcare providers. That also means funeral directors being able to provide families with the information they need to make the important decisions as soon as possible.
That may mean a back and forth with the cemetery or crematorium office to confirm availability, and often physically going to the site to fill out a diary booking request over the weekend, to be dealt with by the team on Monday morning.
All of which together can mean uncertainty for the family, and time away from them for the funeral director. It can also mean backlogs for staff at the beginning of every week.
The PlotBox Funeral Director Portal provides funeral directors with access to cemetery and crematorium calendars, at any time of the day or night, enabling them to provisionally book slots.
Simply by using their phone, they can talk through available options and provide dates and times for families immediately.
#5 Work 0rders
Streamlined operational processes and clear communication between the office and grounds teams is essential in ensuring that the right work is carried out in the right place, in the right way, at the time.
In practice, a tablet can help you share information in real time between the two.
Work orders linked to digital maps means grounds teams can easily see exactly where work needs to be carried out without having to refer to paper maps and records.
Work orders can also be generated and assigned to staff remotely, and when completed, can be signed off onsite. Need to review work completed? Teams can simply take photographs when out in the field and attach them to the work order.
In all, real time job status and email and text alerts keeps everyone informed, up to date, and provides accountability from start to finish.
Watch how going mobile has helped Inglewood Park Cemetery to provide a positive customer experience for customers and families:
What are the key benefits of using PlotBox's cemetery management software with mobile devices?
PlotBox's cemetery management software, when paired with mobile devices, offers several advantages such as streamlined risk assessments, improved customer service, enhanced sales processes, a dedicated Funeral Director Portal, and efficient work order management.
How does PlotBox's mobile app help improve risk assessment processes for cemeteries?
PlotBox's mobile app enables grounds crews to perform risk assessments using tablet devices. With digital maps and real-time information, hazards can be accurately pinpointed and recorded on-site. This minimizes back-and-forth communication and ensures thorough risk assessments are completed, helping maintain compliance and visitor safety.
Can you explain how PlotBox's mobile app enhances customer service for cemetery visitors?
PlotBox's mobile app empowers staff to swiftly search deceased records, locate burial sites on digital maps, and guide families to grave locations. This instant access to accurate information creates a more seamless experience for families, especially in larger cemeteries. Additionally, staff can assist families with future planning needs using real-time plot availability information.
How does PlotBox's software and mobile technology contribute to more efficient sales processes for cemeteries?
PlotBox's software integrated with mobile devices equips your sales team with up-to-date inventory information, allowing them to make sales from any location. Real-time plot availability and detailed digital maps enable confident decision-making for families. Generating contracts, and obtaining electronic signatures can all be done through the mobile app, facilitating remote selling.
Can you elaborate on the benefits of the Funeral Director Portal offered by PlotBox's software?
PlotBox's Funeral Director Portal offers funeral directors 24/7 access to cemetery and crematorium calendars. This enables them to provisionally book slots and provide families with timely information for important decisions. The portal eliminates the need for physical visits and back-and-forth communication, improving communication and efficiency for both families and funeral directors.