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FAQ’s

Have a look at what people want to know most about PlotBox!

WHAT IF I HAVE DATA IN MULTIPLE PLACES?

We take pride in our data migration skills and are happy to take on any data no matter how messy you may think it is or if it is stored in a number of different places.

HOW SECURE IS OUR DATA?

PlotBox data is regularly backed up and stored securely across multiple data centers to protect against data loss or corruption. In addition, record scans and images are stored on durable and highly available storage with a minimum of three copies.

WHERE IS THE DATA STORED?

PlotBox uses cloud storage which means that your data will be backed up and stored in a remote location and on a number of different machines, so if one goes down we will have a backup on another. We currently use Microsoft Azure server to store data, you can find out more about the security measures they implement here – https://azure.microsoft.com/en-gb/support/trust-center/security/

HOW MUCH TRAINING WILL YOU PROVIDE?

The amount of training we provide will depend on individual needs and will be fully agreed on before the project commences. We offer a range of services, including;

  • A comprehensive step by step user manual as well as a help center full of helpful guides, FAQs, and a forum where our customers can have discussions. This help center can be freely accessed by all PlotBox customers.
  • Remote support using advanced screen sharing software that will allow us to show you PlotBox and then watch you as you use it; and point out any tips that may help.
  • We provide on-site training with a PlotBox Expert if you feel you will need more one-on-one detailed training.
CAN I SHOW THE RECORDS SEARCH ON MY WEBSITE?

We have a public facing genealogy website called discovereverafter.com that allows the public to search your records, so we can provide you with a link to put on our site that when clicked will automatically ask the user to search for records specifically in your facility.

WHAT IF I WANT TO KEEP USING MY PAPER MAPS?

We can load your paper map into our system instead of a drone or google map and then use it to assign graves to points on the map. you can also scan and upload your paper maps into our easy to use document management module, this will allow you to pop them up on the screen at any time, zoom in and pan around the image and even link the image to a grave.

CAN I START WITH GOOGLE MAPS AND HAVE YOU MAP LATER? WILL IT TRANSFER OVER?

Yes we can do this without any issues.

WHAT IF I DON’T HAVE ANYONE TO HELP ENTER DATA?

Some of our customers have previously got in contact with community and scout groups to help with the mapping and data entry alternatively we can carry out this data entry for you at an extra cost.

HOW DO I GET A SIGNATURE ON THE CONTRACT IF I AM IN A HOME?

PlotBox is fully integrated with Docusign allowing you to take the persons signature no matter where you are.

Get In Touch

Have you got all the information you need, when you need it?

Get In Touch

You can call us on:

9AM – 5PM PST: +1.650.339.5004
9AM – 5PM GMT: (+44)28 25821005

N. Ireland

N. Ireland

The ECOS Centre, Kernohans Lane
Ballymena, Co. Antrim, BT43 7QA
✆ (+44)28 25821005

Boston

Boston

200 Portland Street, Boston, MA 02114
✆ (857) 301-7810

Austin

Austin

801 Barton Springs, 
Austin,
TX 78704

San Francisco

San Francisco

995 Market Street,
San Francisco,
CA 94103
✆ 415 921-9214

Enquiries

Any Enquiries

info@plotbox.io